Refund & Cancellation Policy
Last updated: March 2026
1. Money-Back Guarantee
GMB Card offers a 7-day money-back guarantee on all paid subscription plans. If you are not satisfied within the first 7 days, you can request a full refund — no questions asked.
2. Refund Eligibility
You are eligible for a refund if: (a) you request within 7 days of initial purchase; (b) the Service was substantially unavailable due to our fault; (c) you were charged incorrectly. Refunds are NOT available for: requests after the 7-day period, consumed credit packs, or partial/unused subscription periods.
3. How to Request a Refund
Contact our support team at support@gmbcard.com with: (a) your registered email; (b) the payment reference or UTR number; (c) reason for your refund request. We acknowledge within 24 hours and process eligible refunds within 5-7 business days.
4. Refund Processing
Approved refunds are processed through the original payment method. For UPI payments, refunds go to the same UPI-linked bank account. Please allow 5-7 business days depending on your bank.
5. Plan Cancellation
You can cancel your subscription at any time from your dashboard. Upon cancellation: your plan remains active until the end of the billing period, credits remain available until expiry, and data is retained for 30 days.
6. Plan Downgrades
If you downgrade, the change takes effect at the start of your next billing cycle. No refund is provided for the difference between plans during the current period.
7. Credit Packs
Additional credit packs are non-refundable once credits have been partially or fully consumed. Unused packs may be eligible for a refund within 48 hours of purchase.
8. Service Disruptions
For extended service disruptions (more than 24 consecutive hours) caused by our infrastructure, we will provide pro-rata credits or service extensions to affected users.
9. Chargebacks & Disputes
We strongly encourage contacting us directly before initiating a chargeback. Filing a chargeback without contacting us first may result in immediate account suspension.
10. Contact Us
For refund requests or billing inquiries, contact us at support@gmbcard.com.